Customer Success Associate
This full-time remote role offers an estimated annual salary range of $62,600 to $82,700, reflecting the experience and skills of the candidate. Employees in this role may be eligible for performance bonuses, professional development opportunities, and standard health and wellness benefits. The Customer Success Associate is responsible for building strong relationships with clients to ensure they receive maximum value from the product and services offered. This includes onboarding new users, providing proactive support, analyzing usage data, and identifying areas where customers can achieve better results. The associate plays a critical role in retaining clients and improving overall satisfaction by addressing issues, responding promptly to inquiries, and facilitating cross-functional collaboration when needed. Excellent communication and problem-solving abilities are essential, along with a data-driven mindset and a passion for helping others succeed. Experience in customer success, client services, or account management is highly beneficial, and familiarity with SaaS platforms or healthcare technology is a plus. The role requires strong organizational skills and the ability to thrive in a fast-paced remote work environment while managing multiple accounts and priorities efficiently.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Healthcare Customer Service Expert
This position pays $17.50 per hour and includes benefits such as paid training, health insurance, and opportunities for career advancement in a growing healthcare support environment. The Healthcare Customer Service Expert is the first point of contact for patients and providers seeking assistance with a wide range of healthcare-related inquiries. Working remotely, the expert is responsible for answering inbound calls, resolving customer issues with empathy and professionalism, and documenting interactions with accuracy. The role requires the ability to navigate multiple systems simultaneously while maintaining a strong focus on customer service and compliance with privacy regulations. Ideal candidates possess excellent verbal communication, listening skills, and a keen attention to detail. A background in healthcare or medical customer service is helpful but not required, as comprehensive training is provided. Applicants must be comfortable working in a structured call center environment and be committed to meeting performance goals. This is a rewarding opportunity for individuals looking to make a direct impact on the healthcare experience of patients and providers through effective and compassionate communication.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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