Customer Service Representative
This position offers an hourly pay range of $16.00 to $27.69, along with a comprehensive benefits package that includes medical, dental, vision, life insurance, paid time off, and retirement savings options. The role of Customer Service Representative is essential in supporting members, providers, and clients by delivering timely and accurate information in response to inquiries. Responsibilities include handling a high volume of inbound calls while demonstrating empathy, patience, and professionalism. Representatives must navigate multiple systems simultaneously to provide complete and efficient assistance. A strong focus on customer satisfaction is vital, and success in the position requires excellent communication skills, problem-solving abilities, and attention to detail. The work environment is fast-paced, with ongoing performance metrics for quality, accuracy, and call handling times. This remote position requires individuals to be self-motivated and organized while maintaining a quiet and secure workspace. While prior customer service experience is a plus, thorough training will be provided to ensure employees are equipped to succeed. Opportunities for advancement and professional development are available to those who consistently meet performance standards. Candidates must also be comfortable working scheduled shifts, including potential evenings, weekends, and holidays, depending on business needs.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Consumer Service Operations Representative
This full-time role offers a competitive annual salary ranging from $40,000 to $52,300, in addition to a generous benefits package that includes health, dental, and vision coverage, 401(k) with match, paid time off, and wellness programs. The Consumer Service Operations Representative is responsible for providing outstanding service to members through telephone, chat, and email communication. This position centers on resolving member issues related to enrollment, eligibility, benefits, and claims, while maintaining compliance with quality and accuracy standards. Successful candidates will possess strong interpersonal skills, the ability to remain composed under pressure, and a customer-first mindset. The work involves managing multiple systems and data entry tasks while ensuring confidentiality and data integrity. Representatives are expected to meet performance goals such as call handling times and customer satisfaction scores. The role may require adapting to shifting priorities and new procedures based on regulatory changes or organizational updates. Previous experience in a service-oriented environment is preferred, though comprehensive training is provided to new hires. This role is remote, but applicants must have access to a reliable internet connection and a distraction-free workspace.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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