Customer Care Specialist
At $22.72 per hour, the role offers a reliable wage designed to support a professional lifestyle while potentially including standard benefits such as health coverage, retirement plans, and paid time off, providing financial and personal support to the individual. The professional will manage incoming customer inquiries, provide accurate information, address concerns, and foster long-term relationships through thoughtful service and follow-through. They will collaborate closely with internal teams to resolve issues, escalate when necessary, and ensure consistency in quality across interactions. The position demands strong verbal and written communication skills, active listening, empathy, and the ability to adapt messaging to diverse customer needs. Attention to detail and the capacity to multitask in a fast-paced environment are key, as is proficiency with CRM systems and basic data entry. Driven by a commitment to service excellence, the individual will contribute to customer satisfaction metrics and likely adhere to quality assurance standards and performance targets. By delivering clarity, compassion, and efficiency in every engagement, the professional helps build trust and retention. Ultimately, this role supports both immediate problem-solving and the broader goal of maintaining a positive customer experience ecosystem.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Associate Customer Care Professional
Starting at a competitive base salary of $23.46 per hour (approx. $48,800 per year), the position offers strong financial stability and is likely accompanied by benefits such as medical, dental, vision, retirement, paid leave, and potentially performance or incentive programs that foster employee well-being. The individual in this role coordinates customer interactions in the life insurance space, handling inquiries, guiding policyholders through processes, and maintaining professionalism across all touchpoints. They engage in complex problem-solving, leveraging detailed knowledge of products and internal systems to assist with claims, policy changes, and account updates. Clarity, patience, and adaptability are critical as they balance efficiency and accuracy in a remote environment. Technological proficiency is essential, from navigating case management tools to using digital communication channels effectively. The professional must also uphold compliance standards and privacy regulations, ensuring that every interaction aligns with company policies and industry guidelines. Through diligent follow-up, documentation, and empathy, they help foster policyholder trust and retention. This role serves as both advocate and expert resource, woven into the larger framework of customer satisfaction and operational performance.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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