Customer Experience Agent
Paying $27.16 per hour, this position offers competitive wages alongside benefits that support healthcare, retirement, and career growth. The Customer Experience Agent plays a central role in delivering high-quality service to customers, ensuring that every interaction reflects professionalism, empathy, and efficiency. Agents will assist with a wide variety of inquiries including order issues, subscription management, product guidance, and general service support. Success in this role requires excellent written and verbal communication skills, strong problem-solving ability, and the discipline to manage multiple tasks in a dynamic environment. Candidates should be comfortable working with digital support platforms, maintaining accurate records, and adapting quickly to evolving customer needs. Beyond resolving issues, this position emphasizes relationship-building and creating positive brand experiences, making it an ideal fit for those who enjoy connecting with people and delivering exceptional service. For individuals seeking to grow within customer experience and operations, this role provides valuable skills and advancement potential, with pathways toward leadership, quality assurance, or specialized support functions.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Bi-lingual Healthcare Customer Service Representative
This role pays $16 per hour and offers benefits that support healthcare access, financial stability, and long-term career opportunities. The Bi-lingual Healthcare Customer Service Representative is responsible for assisting members and providers with questions related to coverage, benefits, and claims in both English and a second language, making it a vital link in delivering accessible care. Representatives will handle incoming calls, verify eligibility, explain benefits, and guide callers through claim resolution or billing concerns. Clear communication and cultural sensitivity are essential, as is the ability to explain complex healthcare terms in an understandable manner. Candidates must demonstrate patience, empathy, and professionalism, particularly when working with members navigating stressful or confusing healthcare situations. This role also requires comfort with technology, accurate data entry, and adherence to compliance standards. For individuals who are bilingual and want to use their skills to improve access and support within healthcare services, this position offers meaningful work and the chance to build a career in customer support, claims, or healthcare administration.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa