Customer Service Associate
This remote position offers a competitive salary range between $46,300 and $71,800 annually, along with a comprehensive benefits package including health insurance, retirement options, paid time off, and professional development support. The role is ideal for individuals who thrive in customer-facing environments and are passionate about delivering timely, empathetic assistance. The Customer Service Associate will handle claims-related inquiries, resolve issues, and ensure customers receive accurate information with a high level of care. Responsibilities include responding to incoming calls and messages, guiding customers through complex claim processes, and escalating matters as needed. The role requires navigating systems efficiently, maintaining data accuracy, and supporting both customers and internal departments. A strong focus on empathy, communication, and problem-solving is essential, particularly when handling sensitive financial and policy-related topics. The associate will work independently within a supportive remote team environment, contributing to continuous improvement by identifying service trends and providing feedback. Prior customer service experience, ideally in insurance or financial services, is preferred. Successful candidates will demonstrate resilience, adaptability, and professionalism while handling confidential information. Training is provided, and the role offers the opportunity to grow within a structured and mission-driven organization.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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