Customer Service Rep
The position offers competitive pay ranging from $18.84 to $28.26 per hour along with benefits tailored to support remote and on-site employees in healthcare settings. The role begins with strong compensation and benefits to ensure candidates are rewarded and supported. This remote Customer Service Representative position operates within Patient Business Services to provide excellent assistance on billing, insurance, payment plans, and general support services. The representative will respond promptly to customer inquiries, document and track issues, and resolve complaints professionally, escalating as needed. Strong communication, attention to detail, organizational skills, and ability to manage time effectively are essential. A high school diploma, associate’s degree, or equivalent experience in revenue cycle, medical billing, or customer service is required. Experience in call centers or healthcare finance is preferred. The incumbent will also monitor trends in customer concerns, assist in process improvements, and maintain compliance with federal, state, and institutional standards. The role emphasizes teamwork, accuracy, and empathy in handling patient inquiries and balancing financial operations.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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