Customer Support Specialist
The Customer Support Specialist role offers a competitive salary range of $40,000 to $60,000 per year, with the flexibility of remote work, allowing employees to contribute from anywhere within the United States. In addition to salary, the position includes healthcare, generous time off, and other employee-centered benefits that support a healthy work-life balance. This role is ideal for someone who is energized by helping others and is driven to provide quick, thoughtful, and friendly assistance in a high-growth, tech-driven environment. The Customer Support Specialist will be responsible for responding to customer inquiries via email and chat, resolving account-related issues, providing product guidance, and ensuring that customers have a seamless experience. Strong communication skills and a detail-oriented mindset are crucial for success. The ideal candidate will be a self-starter who thrives in a fast-paced, remote-first culture and is enthusiastic about improving systems and workflows. Prior experience in a SaaS or fintech company is advantageous, but not mandatory. Team collaboration, customer empathy, and a desire to continually improve both the product and the support process are key attributes of the successful candidate. Weekend coverage may be required on a rotational basis.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Support Advocate
This Customer Support Advocate position pays $17.50 per hour and offers a remote work environment along with a full suite of employee benefits, including healthcare coverage, wellness support, paid time off, and career development opportunities. Designed for individuals passionate about delivering exceptional service, this role centers around providing helpful and empathetic support to users navigating a popular online services platform. As a key member of the Customer Experience team, the advocate will engage with customers through chat and email to answer questions, resolve concerns, and ensure a seamless and satisfying user experience. Candidates should bring strong written communication skills, an ability to work independently, and a readiness to troubleshoot a wide variety of issues. Familiarity with digital marketplaces or gig economy platforms is a plus. A tech-savvy mindset, attention to detail, and a solutions-oriented approach are essential in this role. The position also includes regular collaboration with teammates and may require occasional weekend or evening shifts depending on business needs. Training and tools are provided to ensure success in a fully remote setting, and career growth within the customer support organization is actively encouraged.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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