Client Support Representative
A competitive salary of $17.00 – $28.46 per hour is offered for this role, complemented by a comprehensive benefits package. This package includes a full range of medical, dental, and vision benefits, a 401(k) retirement savings plan with company matching contributions, and an Employee Stock Purchase Plan. The company also provides a fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs. Further benefits include education assistance, free development courses, a store discount, and additional discount programs with participating partners. Paid time off and paid holidays are also part of the robust compensation package. The Client Support Representative serves as a vital first point of contact, addressing the day-to-day needs of clients and health plan participants. This individual is responsible for resolving client-initiated issues and professionally managing a high volume of correspondence via phone, email, and internal case systems. Key responsibilities include managing complaints, providing plan benefit override support, and meticulously tracking all client contact to build history, identify trends, and facilitate strong relationship building. The role requires partnering closely with the Account Management team to ensure maximum client satisfaction and providing valuable feedback to management on service incidents and trends to drive process improvements.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
System Specialist
This position offers a salary range of $53,000.00 – $70,000.00 annually and a comprehensive, market-competitive benefits package designed to support personal and professional well-being. The benefits include health, dental, and vision insurance, a robust retirement savings plan, generous paid time off, a health savings account, flexible spending accounts, life insurance, disability insurance, and tuition reimbursement. The System Specialist holds a critical technical role, focusing on the configuration and testing of client benefit plans on a proprietary web platform. This individual acts as a key technical resource, working in close collaboration with Senior System Specialists, Client Service Teams, clients, and external partners. The core responsibility is to implement and maintain system functionality, which includes ensuring seamless data integration between various systems. This requires a deep understanding of the platform’s capabilities and the ability to translate client benefit requirements into system configurations. The specialist must meticulously test all setups to ensure accuracy and functionality before deployment. This role is fundamental to the successful delivery of services, directly impacting client satisfaction and the operational efficiency of the benefits administration process. Strong analytical and problem-solving skills are essential for troubleshooting any system or data-related issues that may arise during implementation or ongoing maintenance of the client benefit plans.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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