Customer Care Specialist
Compensation for this role is between $21.30 and $26.10 per hour, and includes a competitive benefits package. As trusted professionals, Customer Care Specialists act as a primary point of contact for clients, applying their deep product expertise and critical thinking skills to help property management customers solve complex problems and achieve their business goals. They serve as strategic partners, troubleshooting issues, guiding customers through best practices, and contributing to the long-term success of both the users and the business. The role involves managing approximately 14 or more customer conversations daily across phone, chat, and email channels, using advanced troubleshooting knowledge to resolve complex issues with empathy and precision. The specialist must evaluate customer needs, assess potential risks, and recommend solutions that enhance workflows and increase product adoption. This requires independently managing a dynamic workload while consistently meeting key performance indicators such as customer satisfaction, total resolution time, and first contact resolution. The individual will also contribute to internal knowledge bases and is expected to continuously develop their expertise in the company’s products and the broader property management industry. A self-directed, adaptable mindset with a strong sense of accountability and a commitment to continuous learning is paramount for success in this fast-paced, performance-driven environment.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Medicare Enrollment Analyst
This role offers an hourly pay rate between $30.38 and $44.05, alongside a standard corporate benefits package that typically includes health, dental, and vision insurance, paid time off, and retirement savings options. The Medicare Enrollment Analyst is tasked with a range of critical duties to ensure the accuracy and compliance of enrollment records according to CMS guidelines. Responsibilities include managing and processing returned mail, executing demographic changes requested by members, and diligently resolving any enrollment fallout queues. This requires a strong attention to detail and a thorough understanding of health plan enrollment processes, preferably with specific knowledge of CMS regulations. The analyst will collaborate with the sales department to assist in completing applications with missing information and work closely with customer service to answer any enrollment or eligibility questions that arise, ensuring a seamless experience for members. A key aspect of the role is to be vigilant in identifying and escalating any system or data quality issues to a manager or Senior Enrollment Analyst to maintain data integrity. The ideal candidate will possess effective written and verbal communication skills, the ability to follow procedures in a highly regulated environment, and a minimum of one year of experience in health plan operations, with a specific focus on enrollment processing.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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