Case Specialist
$21 – $26 per hour with standard benefits accompanies this Case Specialist opportunity, which involves supporting the Utilization Management team through administrative execution of denial, appeal, and complaint processes. The role requires generating and distributing reports, maintaining filing systems, drafting letters, and handling inbound calls in accordance with plan guidelines and confidentiality standards. The candidate should be proficient with word processing and spreadsheet tools, and preferably familiar with or willing to learn Microsoft Access and medical terminology. This clerical position demands strong organizational skills, attention to detail, and meticulous record-keeping. The ideal candidate will assist in data entry, update procedural documentation, prepare statistical summaries, and support special projects as required. They must be an effective communicator, capable of collaborating with supervisors to meet departmental objectives and uphold quality standards. This position emphasizes consistency, respect for privacy, and adaptability in a structured healthcare-related environment. A high school diploma (or equivalent) and prior clerical experience in a medical or managed care context are expected.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Admissions Coordinator
The total cash compensation, including potential bonuses, for this role is between $66,000 and $84,000 per year, in addition to a comprehensive benefits package for full-time employees. This pivotal position is integral to the organization’s mission of connecting individuals to life-saving behavioral health treatment by serving as the primary point of contact for prospective clients and their families. The Admissions Coordinator is responsible for championing and managing the entire admissions process, from initial inquiry to program enrollment, while working to meet and exceed specific admission quotas. This highly interactive role requires a compassionate professional who can build trust and rapport while gathering essential information, including demographics, presenting problems, and treatment histories. The coordinator will be measured against key performance indicators (KPIs) such as admission rates, patient satisfaction scores, and time-to-admission metrics. Success in this position demands a proactive approach to engaging potential patients, a strong commitment to removing barriers to care, and the ability to maintain meticulous client records in a fast-paced environment. The ideal candidate will possess at least 1-2 years of contact-center and sales experience, a strong track record of meeting performance targets, and familiarity with HIPAA policies, demonstrating a passion for making a profound impact on the lives of those seeking mental health support.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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