Customer Support
This position offers a competitive hourly pay of $19.00, along with a comprehensive benefits package for full-time employees. As a Brand Ambassador, the Customer Support Specialist is the voice of the organization, providing world-class service to a global customer base in a virtual, call center environment. The ideal candidate will be an empathetic, solutions-oriented individual with an obsession for customer satisfaction and a keen understanding of high-end fashion merchandise. This role is responsible for being the first point of contact for customer issues and complaints, resolving them in a timely manner across multiple channels, including phone, email, live chat, and social media. You will provide critical service and product information while documenting customer interactions and escalating complex cases as needed. Success in this position requires the ability to multitask in a fast-paced environment and work independently while adhering to a variety of shift assignments, including nights, weekends, holidays, and peak overtime. Candidates must possess excellent verbal and written communication skills, a customer-first mindset, and strong problem-solving abilities to contribute to the continuous improvement of customer experience and maintain positive brand perception.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Patient Success Representative
The compensation for this remote position is $17 per hour, with a comprehensive benefits package available for employees scheduled to work 30 or more hours per week. As a Patient Success Representative, you will be a crucial part of the team, serving as a remote Customer Service Specialist in the resupply space. Your main responsibility is to make and receive follow-up calls to and from medical equipment patients, providing best-in-class customer service via telephone. This role is focused on soliciting resupply of existing products, documenting call results, and completing sales orders accurately and efficiently. A successful candidate will be able to convey information to patients in a clear and concise manner, navigate simple software programs, and de-escalate patient concerns using best practices. This position requires strong written and verbal communication skills, a high school education, and at least one year of customer service experience. The ideal candidate will be a self-starter who can work independently in a fast-paced environment, making twenty to twenty-five calls per hour, and collaborate with other departments to resolve patient issues. A commitment to meeting departmental goals and maintaining quality assurance standards is essential.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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