Customer Service Trainee
This role offers a competitive hourly wage between $21.45 and $32.20, commensurate with experience, alongside a comprehensive benefits package. The successful candidate will serve as a vital point of contact in a high-volume call center environment, dedicated to providing exceptional service and resolving customer issues effectively. Responsibilities include handling a wide range of inbound calls related to patient billing, where the trainee will access, understand, and clearly explain information from electronic patient billing and medical records systems. This involves investigating and responding to inquiries from patients, guarantors, insurance companies, and government agencies. The position requires meticulous documentation of all interactions and updates to patient accounts, including demographic and insurance information. A key function is to process payments, establish payment plans, and make necessary account adjustments. The trainee will also manage escalated calls, working to resolve complex problems before they require further intervention. This dynamic role requires at least two years of experience in medical billing or a related field, excellent communication and problem-solving skills, and the ability to work both independently and as part of a collaborative team to meet performance metrics and ensure a high degree of patient satisfaction while adhering to all privacy guidelines.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Services Contract Associate
This remote position offers an annual salary ranging from $50,400 to $80,600, complemented by a robust benefits package. The Services Contract Associate is responsible for the meticulous management of customer service contracts, ensuring that clients receive the precise level of maintenance and support detailed in their agreements. This detail-oriented role involves setting up new contracts, managing renewals, and maintaining the integrity of all contract data within the system. A primary duty is to build and verify the install base details, ensuring that product information and support options align perfectly with the customer’s purchase order and the quoted proposal. The associate will independently work on projects, applying professional judgment to resolve issues and ensure accuracy. This includes collaborating closely with internal teams, such as sales, customer success advocates, and legal, to clarify order details and ensure compliance. The role also involves sending timely activation and renewal alerts, processing orders, and supplying ad-hoc reports and analysis as needed. Ideal candidates will possess a bachelor’s degree and several years of experience in services operations or contract management, demonstrating strong analytical abilities, excellent communication skills, proficiency with office software, and the agility to manage competing priorities in a fast-paced environment.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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