Research Assistant
This position offers an hourly pay rate between $17.20 and $30.30, based on qualifications and experience. The Research Assistant will play a crucial role in supporting important research studies by overseeing essential data-related functions. This individual will be responsible for data collection, organization, and management, ensuring the integrity and accuracy of all information. Key tasks include running routine and ad-hoc reports, using standard computer programs to review and clean data, and preparing tables for analysis. The role involves leading specific tasks related to the study’s activities and developing efficient processes to ensure the project runs smoothly. The assistant will also support faculty by conducting comprehensive literature searches and may assist in drafting summaries of research papers for policy briefs or other publications. This position requires a Bachelor’s Degree in a related field. Preferred qualifications include experience with qualitative data analysis, such as developing and applying codes to interview transcripts. The ideal candidate must possess strong organizational skills, a keen attention to detail, and excellent written and oral communication abilities. This is an opportunity to contribute to meaningful research and work collaboratively with a dedicated team of professionals in an academic setting, providing foundational support for advancing scientific knowledge.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Call Center Analyst
This telecommuter position offers a competitive salary range of $57,100 to $91,400 annually, along with a comprehensive benefits package. The Call Center Analyst combines analytical expertise with operational coordination to optimize the performance and efficiency of the customer service center. This professional is responsible for short-term forecasting and the creation and maintenance of staff schedules to ensure optimal coverage and meet service level goals. A core function of the role is to monitor real-time call center activity, including call volumes and staffing levels, and make immediate recommendations for adjustments to meet customer demand. The analyst will independently identify and respond to unexpected changes, collaborating with leadership to provide strategic recommendations that maximize resources and enhance the customer experience. This involves creating, maintaining, and distributing various reports and dashboards that provide actionable insights into performance trends. The role requires administering staff scheduling needs and time-off requests fairly and consistently while maintaining the workforce management system. An Associate’s Degree or equivalent work experience is required, along with two years of call center forecasting and scheduling experience and a strong background in customer service. The ideal candidate will be adept at analyzing diverse data sets to solve business problems.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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