Product Support Specialist
This full-time, remote position offers a salary of $50,000 per year and a comprehensive benefits package. The Product Support Specialist is a customer-facing role that serves as the primary point of contact for users needing technical assistance. This individual will manage and resolve a high volume of inbound support requests via phone, email, and chat, demonstrating a strong commitment to customer satisfaction. Responsibilities include troubleshooting complex software issues, identifying and documenting bugs, and escalating problems to engineering teams when necessary. The specialist will develop a deep understanding of the product to provide accurate and efficient solutions, create and maintain knowledge base articles, and contribute to the overall improvement of the customer support process. This role requires excellent problem-solving skills, the ability to communicate technical concepts to non-technical users, and a passion for technology. The ideal candidate is a self-motivated, empathetic, and patient individual who can work effectively both independently and as part of a team. A background in SaaS support and familiarity with help desk software like Zendesk or Salesforce Service Cloud is highly desirable. This is an opportunity to join a dynamic team and make a direct impact on the user experience. Click Here To Apply For This Job
All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Program Specialist
This role offers an hourly pay range of $22.79 to $38.84, along with competitive benefits. The Program Specialist is responsible for supporting various health service programs by conducting research, performing analysis, and managing program-related data. A key function of this position is to monitor and evaluate program activities to identify trends, measure performance, and ensure that program goals are being met. The specialist will prepare detailed reports, summaries, and presentations for management, providing insights and recommendations for process improvements. This role involves close collaboration with different departments to ensure the effective implementation and administration of health programs. The specialist will also assist in developing and updating policies and procedures, ensuring compliance with all state and federal regulations. Strong analytical skills are essential for interpreting complex data sets and translating them into actionable information. The ideal candidate will have a bachelor’s degree or equivalent experience, proficiency in data analysis, and a solid understanding of healthcare or managed care principles. This position requires excellent organizational skills, the ability to manage multiple projects simultaneously, and strong communication skills to effectively convey findings to diverse audiences.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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