Customer Advocate Associate
This rewarding position offers a competitive salary range of $49,220.03-$77,532.97 per year, complemented by a comprehensive benefits package. The successful candidate will serve as a primary point of contact for customers, providing exceptional service and support. This role is responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The Customer Advocate Associate will be an expert on the company’s products and services, able to provide detailed information and guidance to customers. They will handle a high volume of inbound and outbound calls, emails, and chats, and must be able to communicate effectively and professionally in all interactions. The ideal candidate will be a proactive problem-solver, able to identify and address customer needs before they escalate. They will work closely with other departments to ensure that customer issues are resolved in a timely and efficient manner. This individual will also be responsible for maintaining accurate records of customer interactions and transactions, and for identifying and reporting on customer trends. A strong commitment to customer satisfaction is essential for success in this role, as is the ability to work independently and as part of a team. The Customer Advocate Associate will play a vital role in building and maintaining strong customer relationships, and in contributing to the overall success of the organization.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Technical Customer Support
This position offers an annual salary of $48,000.00 – $63,900.00 and a comprehensive benefits package. The successful candidate will be responsible for providing technical support to clients and colleagues through various channels, including phone, email, and live chat. This role requires managing the entire lifecycle of support incidents, from initial contact to resolution, ensuring that all issues are addressed satisfactorily and within established service level agreements. The Technical Customer Support professional will collaborate with internal teams to resolve complex problems, acting as a liaison to ensure that necessary actions are taken and that all parties are kept informed of the status of their inquiries. A key aspect of this role is the development of detailed technical and process documentation. The person in this role will be expected to acquire a deep understanding of the company’s products and services to become a subject matter expert, capable of demonstrating these offerings to customers. This individual will also proactively identify opportunities for process and procedure improvements, monitor system performance, and report on any potential capacity issues. The ideal candidate will have a strong customer focus, excellent problem-solving and technical skills, and the ability to communicate effectively in both written and verbal form. This role may require participation in out-of-hours and weekend on-call support rotations.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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