Customer Resolution Specialist
This position offers an hourly pay rate of $38.33 – $43.17, complemented by a comprehensive benefits package. The Customer Resolution Specialist is responsible for providing exceptional customer care related to billing and patient account balance collection. This role requires a high level of professionalism and adherence to the organization’s core principles in all interactions. The specialist will handle a high volume of inbound and outbound contacts, resolving account discrepancies to ensure the timely collection of balances. A thorough understanding of hospital and professional billing procedures and the payment practices of state, federal, and all third-party payers is essential. This individual will be responsible for resolving a wide range of customer service inquiries, including benefit and eligibility information, billing and payment issues, authorization for treatment, and explanation of benefits. They will also perform timely and efficient collection of all self-pay balances by contacting patients and guarantors to collect payments or arrange budget plan options. The specialist will also be responsible for performing presumptive charity determinations and bad debt request transfers as applicable. The ideal candidate will have strong organizational, planning, analytical, and problem-solving skills, with a keen attention to detail and follow-through. Excellent communication skills, both verbal and written, and proficiency in Microsoft Office applications are required.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Provider Customer Service Chat Representative
This role offers an hourly wage of $17.74 – $31.63, along with a comprehensive benefits package. The Provider Customer Service Chat Representative serves as a crucial advocate for healthcare providers, demonstrating accountability and ownership to resolve their issues. This position operates in a multi-channel environment, primarily handling inquiries through concurrent chat sessions, but also through phone calls as required. The representative will be responsible for quickly and appropriately triaging contacts from healthcare professionals, such as physician offices, clinics, and billing offices. A key aspect of this role is to understand and identify the needs of the provider, answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, and explanations of benefits. The representative will research and dissect complex prior authorization and claim issues, taking the necessary steps to resolve them to avoid repeat contacts and provider dissatisfaction. This individual will collaborate effectively with multiple internal partners to ensure that issues are resolved and communicated to providers in a timely manner. Strong multitasking skills are essential, as the representative will need to navigate over 30 different systems to extract the necessary information to resolve issues across various lines of business. The ideal candidate will have excellent written and verbal communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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