Client Care Specialist
This position offers an estimated annual salary of $54,700 – $69,200, complemented by a comprehensive benefits package. The Client Care Specialist will be responsible for providing world-class support to a diverse clientele, ensuring a seamless and positive experience. This role serves as the primary point of contact for clients, handling inquiries related to onboarding, benefits, payroll, and other associated services. The specialist will manage the end-to-end client lifecycle, from initial engagement and onboarding to ongoing support and relationship management. A key responsibility will be to proactively communicate with clients, providing timely updates and resolving any issues that may arise. This individual will need to develop a deep understanding of the company’s offerings to effectively guide clients and provide accurate information. The successful candidate will be a skilled problem-solver, able to navigate complex situations with empathy and efficiency. They will work collaboratively with internal teams, including sales, operations, and finance, to ensure client needs are met and expectations are exceeded. The role requires meticulous attention to detail, particularly in managing client data and ensuring compliance with all relevant regulations. The ideal candidate will have a strong background in customer service or client management, with excellent interpersonal and communication skills. They must be able to manage multiple priorities in a fast-paced environment while maintaining a commitment to quality and client satisfaction.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
People Operations Coordinator
This role offers a competitive annual salary of $50,000 – $65,000, along with a comprehensive benefits package. The People Operations Coordinator will play a crucial role in supporting the human resources functions of a dynamic and growing organization. This individual will be responsible for a wide range of administrative and operational tasks that are essential to the employee lifecycle. Key responsibilities will include assisting with the recruitment process, such as posting job openings, scheduling interviews, and communicating with candidates. The coordinator will also manage the onboarding process for new hires, ensuring a smooth and welcoming transition into the company. This includes preparing new hire paperwork, coordinating orientation sessions, and answering any initial questions. The successful candidate will be the go-to person for employee inquiries, providing support on topics such as benefits, payroll, and company policies. They will also be responsible for maintaining accurate and up-to-date employee records in the HRIS system. The People Operations Coordinator will assist with various HR projects and initiatives, contributing to the development and implementation of new programs. The ideal candidate will be highly organized, with exceptional attention to detail and the ability to handle confidential information with discretion. Strong communication and interpersonal skills are essential, as is a proactive and collaborative approach to work.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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