Customer Resolution Specialist
This position offers an attractive hourly pay between $38.33 and $43.17, along with competitive benefits that include opportunities for professional development, health and wellness programs, and diversity and inclusion initiatives. This person is responsible for providing excellent customer service to patients and their families by skillfully managing and resolving a wide range of billing and account-related concerns. The specialist will handle a high volume of inbound and outbound contacts, addressing inquiries related to insurance verification, benefits, billing discrepancies, and explanation of benefits. The role requires a comprehensive understanding of the full scope of medical billing and the ability to independently make decisions regarding patient financial responsibilities in accordance with departmental policies. It is essential for a person in this role to possess strong problem-solving skills to resolve account discrepancies and ensure timely collection of balances, while also possessing the ability to de-escalate difficult situations with a professional and empathetic demeanor. Additional duties include maintaining clear and accurate documentation of all customer encounters and ensuring that daily productivity and quality standards are consistently met.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
People Operations Coordinator
The compensation for this role is between $50,000 and $65,000 per year, and while the article did not specify other benefits, it is a full-time, remote position within a collaborative team. A professional in this capacity is a highly organized, proactive, and discreet individual who provides critical support across a variety of people-focused initiatives. This includes managing the full hiring cycle from posting jobs and conducting screening interviews to assisting with the onboarding and offboarding processes for new team members. The coordinator is responsible for a wide range of administrative and compliance tasks, such as maintaining state registrations and ensuring adherence to multi-state employment laws. Furthermore, the role involves supporting team engagement through the coordination of performance reviews, surveys, and trainings, while also planning and executing team events, including a large annual retreat. The ideal candidate will also assist with general operations, including organizing digital systems, supporting process improvement efforts, and tracking key operational and marketing metrics, all while maintaining a high level of discretion and positive, people-centered communication.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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