Project Coordinator
The estimated annual pay for this position is between $47,200 and $60,400. This role involves supporting project managers in a professional environment, particularly in areas like Settlement or Notice Administration, and requires a candidate with strong attention to detail and communication skills. A person in this role is expected to continually track project deliverables to ensure they are on time and meet quality standards, while also proactively identifying and escalating risks to the project manager. The coordinator will work with multiple internal teams, including the Contact Center, Claims Processing, Data Services, and Website and Software Development, to ensure clear communication and smooth project execution. The position also involves researching client and claimant inquiries, providing detailed project reporting, and performing quality control on all client-facing documents. Additionally, the coordinator will be responsible for drafting various project-related materials, such as timelines, website content, and internal procedures. The ideal candidate will have at least one year of experience in a relevant industry, along with excellent written and verbal communication, critical thinking, and proficiency with the Microsoft Office Suite.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Help Desk Analyst
This remote position offers an annual salary ranging from $50,000.00 to $60,000.00 and includes a comprehensive benefits package, such as paid time off, medical, dental, and vision insurance, a 401(k) retirement plan with company match, and various other programs to support professional and personal well-being. A professional in this role serves as the initial point of contact for IT support requests, providing technical assistance and troubleshooting to resolve user issues with hardware, software, and network systems. This person is responsible for diagnosing and resolving a wide variety of technical problems, ranging from password resets and email configuration to more complex application and system-related issues. The analyst will utilize a ticket tracking system to document all support requests and their resolutions, ensuring clear communication and accurate record-keeping. It is essential for the analyst to possess strong problem-solving skills and a customer-centric attitude, providing timely and effective support to end-users. This role also involves escalating complex issues to higher-tier support teams when necessary, while continuing to monitor and follow up to ensure a satisfactory resolution for the user.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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