Customer Advocate
The position offers an estimated annual pay of approximately $41,300 to $58,100 and includes a highly competitive total rewards package comprising comprehensive medical, dental, and vision coverage, a 401(k) retirement plan with employer match, annual incentive bonuses, paid holidays, paid time off, volunteer time off, professional development courses, mentorship opportunities, tuition reimbursement, parental leave and adoption leave with financial assistance, and an employee discount program. The role involves responding to inquiries from members, providers, legal representatives, and agents; interpreting multiple contract types to resolve benefit and claim questions; researching membership databases and billing history; and resolving membership issues while adhering to quality and performance standards. It requires strong analytical skills, attention to detail, and excellent communication, as the incumbent must navigate complex documentation and policy language to assist a variety of stakeholders. The individual must be adept at handling high volumes of inquiries, prioritizing tasks, and maintaining professionalism under pressure. This position supports organizational goals by ensuring accurate member support and efficient issue resolution while upholding service metrics and compliance requirements.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Resolution Specialist
The position pays between $38.33 and $43.17 per hour and offers a robust benefits package that typically includes health, dental, vision insurance, retirement contributions, paid time off and holidays, and potentially other employee support programs. The role centers on resolving customer concerns related to billing, account issues, or service access by reviewing records, interpreting policies, guiding clients through corrective actions, and ensuring satisfaction through effective communication and problem solving. This individual must balance empathy with efficiency, adapt to varying customer needs, and maintain compliance with regulatory and privacy standards. Working remotely requires self-discipline and technical proficiency to drive resolution while collaborating with internal teams as needed. The position contributes to service excellence by restoring customer trust and ensuring operational consistency across case resolution workflows.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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