Fraud Specialist
The position offers base pay ranging from $17.00 to $19.40 per hour, along with benefits including paid parental leave, paid time off, 401(k), medical, dental, vision and health savings accounts, short- and long-term disability, life and accidental death & dismemberment insurance, education assistance, commuter benefits, family support programs, employee stock purchase plan, and a recognition program. The role involves managing inbound and outbound communications to verify fraudulent or unauthorized transactions, conducting caller authentication and transaction validation, submitting fraud reports, escalating issues as necessary, and ensuring timely follow-up or management involvement. This position requires strong investigative skills, attention to detail, and the ability to manage sensitive financial data while delivering high-quality customer service. The individual must operate reliably within remote or in-office settings, maintain a quiet and secure workspace (for remote), and facilitate risk mitigation by accurately identifying fraudulent activity. It supports organizational compliance and protects customer assets by ensuring effective fraud detection and resolution.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Care Representative
The annual pay ranges between $34,000 and $45,000 and is accompanied by a competitive compensation package including bonus eligibility, benefits such as pension plan, 401(k) match, employee stock purchase plan, tuition assistance, medical, dental, and vision coverage, paid time off, paid holidays, adoption assistance, foster care support, backup child and elder care, and employee discount programs. In this role, the individual provides customer support for annuities and related financial products, handling inquiries, researching customer information across systems, coordinating with internal departments, documenting interactions, and ensuring timely follow-up. Success depends on strong communication, organizational skills, and subject-matter familiarity with financial products. The individual must meet performance metrics while delivering personalized service in a remote environment. This position enhances customer satisfaction and trust by offering knowledgeable guidance and seamless service experiences.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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