Technical Support Product Specialist
The position pays $21.00 per hour and includes benefits such as medical, dental and vision coverage, paid time off, retirement plan options, and flexible remote work arrangements. The individual in this role contributes to development and engineering efforts by documenting new support issues and product bugs and collaborating with team members to resolve active issues. This person must possess strong technical troubleshooting skills, an analytical mindset, and clear communication to capture issue details and assist in refining product features. They serve as a critical link between users and internal engineering teams, ensuring feedback is converted into actionable improvements. Adaptability and attention to detail are essential as the role often requires juggling multiple support tickets while maintaining high standards of service quality. Working fully remotely under the leadership of the Senior Manager of Client Services, the specialist fosters trust through efficient issue handling and proactive follow-up. Their efforts enhance product robustness and elevate user satisfaction, ultimately reinforcing the service’s reliability and reputation.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Product Support Specialist
The position offers an annual salary of $50,000 and comes with comprehensive health coverage, wellness perks, retirement savings options, paid time off, volunteer time, and professional development opportunities. The specialist manages customer inquiries via phone, email, and chat, taking ownership of issues through to resolution, performing root cause analysis, and ensuring full customer satisfaction. They develop clients’ software proficiency, stay well-informed on all product features, and follow established escalation procedures when needed; performance is measured against clear service benchmarks. Strong verbal, written, and chat communication skills are required, along with technical savvy and troubleshooting ability. The role involves active collaboration with internal teams to drive continuous software improvement and strengthen client relationships. By resolving issues effectively and guiding users toward product value, this role enhances user satisfaction and supports loyalty and business growth.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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