Lead Collections Specialist
The position pays between $23.25 and $30.50 per hour and includes a comprehensive benefits package typically featuring medical, dental, and vision coverage, retirement savings plans, paid time off, parental leave, wellness programs, and career development opportunities. The individual in this role oversees and supports collections activities by handling escalated accounts, negotiating repayment solutions, and ensuring compliance with applicable regulations and company policies. This position requires advanced communication and negotiation skills, as the specialist must balance empathy with firmness to achieve repayment while maintaining respectful interactions. The lead designation also brings responsibilities for guiding or mentoring less experienced team members, monitoring performance, and assisting management in implementing collection strategies. Strong analytical skills and the ability to work with financial data and account management systems are essential. This role directly impacts financial performance by reducing delinquency, improving recovery rates, and safeguarding customer relationships through professional handling of sensitive financial situations.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Care Analyst
The position pays $19.50 per hour, plus an annual bonus opportunity, and is supported by a competitive benefits package that commonly includes medical, dental, and vision insurance, retirement savings plans, paid time off, and career development resources. The analyst provides service to customers by responding to account inquiries, resolving transaction or policy questions, processing updates, and ensuring clients receive accurate and timely information. This role requires strong attention to detail, organizational ability, and communication skills to navigate multiple systems, interpret data, and provide effective solutions. Analysts are expected to meet service quality metrics, document all customer interactions, and escalate complex cases as needed. The role often involves both inbound and outbound communication, requiring adaptability and efficiency to handle a variety of requests. With the added opportunity for annual bonuses, performance excellence is directly rewarded. This position supports customer retention and trust by offering reliable assistance and demonstrating commitment to high service standards.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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