Associate Support Specialist
$34,400–$54,200 per year (estimated), offering a structured position in responding to routine customer telephone inquiries and providing operational or technical assistance related to devices. Benefits likely include standard salary-based entitlements and possibly employee support resources. The role requires delivering outstanding customer service with timely and effective communication tailored to diverse audiences. The individual ensures data accuracy and confidentiality in documenting customer interactions, maintaining compliance with privacy and regulatory standards. Responsibilities include administrative support, technical troubleshooting, peer guidance, and participation in project assignments. The associate must continuously stay informed on relevant devices and troubleshooting methods to support customers effectively. Building and sustaining strong relationships across internal and external stakeholders through adherence to protocols and empathetic engagement is key. The role may also involve helping orient or train new employees, sharing knowledge and promoting best practices. By combining operational support, technical acumen, and collaborative performance, the specialist contributes to service quality and organizational continuity.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Care Specialist
$16.50 per hour for a fully remote, seasonal role (September through December), with benefits including medical, dental, vision, 401(k), company-paid disability and life insurance, paid holidays, and parental bonding leave. The specialist acts as the voice of a customer-focused team, providing exceptional support via inbound calls by answering inquiries, resolving order issues, assisting with product information, and facilitating sales through empathetic and solutions-driven service. This position emphasizes optimizing sales and customer satisfaction through polite, professional communication and effective problem-solving. Responsibilities also include guiding customers through the website, managing promotions, making decisions within guidelines, and routing inquiries to appropriate departments when needed. A positive demeanor, sales acumen, strong typing skills, and attention to detail support success in this fast-paced seasonal environment. The opportunity to help customers, while also contributing to business objectives during a high-volume period, makes the role engaging and impactful.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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