Customer Support Specialist
This full-time position offers an estimated annual salary between $54,500 and $69,200, along with a comprehensive benefits package that includes health insurance, retirement contributions, and flexible paid time off. The Customer Support Specialist role is ideal for individuals who thrive on solving problems and delivering exceptional service through digital communication channels. The position is fully remote, allowing candidates to work from the comfort of their homes while supporting customers via chat, email, and phone. Responsibilities include assisting users with product-related questions, troubleshooting technical issues, escalating bugs, and providing timely updates. A successful candidate will have excellent communication and writing skills, a tech-savvy mindset, and the ability to explain complex information in simple terms. They must be detail-oriented, empathetic, and comfortable working in a startup-like environment that values initiative and quick learning. Experience using helpdesk software and CRM tools such as Zendesk or HubSpot is highly preferred. This role may involve collaborating with product and engineering teams to provide feedback and insights based on customer interactions. The ability to multitask efficiently and maintain a positive attitude under pressure is essential for success in this customer-focused position.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Associate Registrar
This role offers a competitive hourly wage ranging from $24.03 to $27.40, depending on experience, along with a robust benefits package that includes medical, dental, and vision coverage, paid holidays, and retirement plans. The Associate Registrar plays a vital role in maintaining the accuracy and integrity of student academic records. This position involves a blend of administrative, operational, and compliance-related responsibilities that support the broader goals of academic services. Primary duties include managing course registration, verifying student records, processing transcript requests, and ensuring adherence to institutional and federal regulations such as FERPA. The ideal candidate will demonstrate exceptional organizational skills, a strong command of student information systems, and the ability to work collaboratively with academic departments and administrative staff. Experience in higher education and proficiency with platforms such as Ellucian or Workday Student is highly desirable. A commitment to data accuracy, excellent customer service, and problem-solving abilities are key to succeeding in this role. The Associate Registrar must also be comfortable adapting to new technologies and workflow enhancements to improve student services and operational efficiency. This position may offer hybrid or remote flexibility, depending on institutional policies.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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