Customer Support Associate
This full-time remote role offers a base salary of $51,000 annually, with an additional $4,000 annual bonus, plus benefits that include health, dental, and vision insurance, generous PTO, and professional development resources. The Customer Support Associate is a vital part of a high-performing support team focused on delivering exceptional service to residential and commercial clients using property management software. Responsibilities include responding to customer inquiries via email, phone, and live chat; troubleshooting software issues; and educating users on how to maximize platform features. This role requires a strong understanding of software systems, excellent communication skills, and the ability to handle a high volume of interactions with speed and accuracy. Ideal candidates are patient, tech-savvy, and thrive in collaborative remote environments. Previous experience in customer service or tech support is highly desirable, especially in SaaS or property management sectors. The position involves working cross-functionally with internal departments such as engineering and product to escalate and resolve issues. Individuals who enjoy problem-solving and helping others succeed with digital tools will find this role both rewarding and growth-oriented.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Provider Customer Service Representative
This role offers an hourly wage between $17.00 and $28.46, depending on location and experience, and includes comprehensive benefits such as medical, dental, vision, paid time off, and 401(k) participation. The Provider Customer Service Representative supports healthcare providers by assisting with claim status, eligibility verification, and benefit explanations. This remote role requires a deep understanding of health plan operations and a commitment to delivering accurate, empathetic service in a fast-paced, high-volume contact center environment. Representatives must be able to research and resolve complex issues, maintain HIPAA compliance, and effectively use multiple systems during interactions. Strong attention to detail, multitasking abilities, and communication skills are essential to success. Candidates with prior experience in healthcare customer service or medical billing are highly preferred. Training is provided, and performance is monitored to ensure service quality and continuous improvement. This position is ideal for professionals seeking a meaningful role in the healthcare space, offering stability, professional growth, and the chance to help providers better serve patients by facilitating seamless administrative processes.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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