Customer Service Representative
This position offers a competitive pay range of $17.00 to $25.65 per hour, depending on experience and location. Employees are eligible for a comprehensive benefits package that includes health, dental, and vision coverage, paid time off, and opportunities for career advancement within a supportive work environment. The Customer Service Representative plays a key role in providing exceptional service to customers by handling inbound and outbound calls in a high-volume setting. This role requires professionalism, accuracy, and empathy while assisting with prescription-related inquiries, order processing, insurance questions, and general account issues. Representatives must be able to navigate multiple systems, adhere to compliance and quality standards, and resolve issues efficiently to support patient satisfaction. Ideal candidates are reliable, detail-oriented, and comfortable working independently while also being collaborative within a remote team structure. Training is provided and may include both virtual and on-site components. Strong communication skills and the ability to multitask in a fast-paced environment are essential. Previous customer service experience, especially in healthcare or pharmacy settings, is a plus but not required. This role provides a stable remote work opportunity with growth potential for those who demonstrate commitment and performance excellence.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Engagement Specialist
Offering an estimated annual salary between $42,000 and $48,600, this remote role includes a benefits package designed to support employee wellness and work-life balance. The Engagement Specialist serves as the primary point of contact for outreach to patients, focusing on driving participation in health programs and encouraging treatment adherence. This role requires a balance of motivational communication, compassionate service, and data-driven follow-through. Specialists are responsible for placing outbound calls and responding to inbound inquiries while tracking interactions in customer management platforms. Success in this position hinges on an empathetic approach and the ability to build rapport with patients from diverse backgrounds. The Engagement Specialist also collaborates with care teams and may provide support for scheduling appointments, education on care pathways, and coordination of additional resources. Strong time management, computer proficiency, and attention to detail are crucial. Experience in healthcare or outreach work is advantageous but not mandatory. This opportunity is ideal for individuals passionate about improving health outcomes through supportive engagement. The role is remote, with standard weekday hours and occasional flexibility needed.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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