Employee Service Specialist
This fully remote position offers an hourly pay rate between $26.80 and $40.20, along with a robust benefits package that includes health coverage, wellness programs, paid time off, and generous family support policies. The Employee Service Specialist is responsible for responding to employee inquiries across a range of HR-related topics, such as payroll, benefits, policy clarification, and system navigation. The role involves managing cases through ticketing systems, resolving issues promptly, and ensuring a consistent, high-quality employee experience. Candidates must be able to communicate effectively, both written and verbally, and handle confidential information with discretion. A customer-first mindset is essential, along with the ability to stay organized and handle multiple requests efficiently. This role suits individuals with a passion for helping others, and strong problem-solving skills. Familiarity with HRIS platforms and prior experience in HR or employee services is preferred, though not always required. The position offers a blend of operational tasks and service interaction, making it ideal for those who enjoy structured support work with a human touch. Regular collaboration with HR teams and cross-functional departments is expected.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Fan Happiness Associate I
The Fan Happiness Associate I position pays $18 per hour and includes benefits such as health insurance, paid time off, and remote work flexibility. This role centers on delivering top-tier customer support to fans, primarily via email, chat, and occasional phone communications. Associates help customers with ticket purchases, refunds, event questions, and app or account troubleshooting, ensuring a seamless experience from start to finish. This is an ideal role for individuals with a strong customer service background, excellent writing skills, and a genuine enthusiasm for live events and entertainment. The position requires multitasking across platforms while maintaining a personable, professional tone. Associates must be tech-savvy and comfortable learning new systems quickly. Working independently with a team mindset is key, as is the ability to resolve issues proactively while upholding brand reputation. Weekend and evening availability may occasionally be required depending on event schedules. Training is provided, and advancement opportunities are available for high performers. This is a great opportunity for those who enjoy helping others, thrive in fast-paced environments, and want to be part of a fun, fan-focused team.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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