Customer Care Specialist
This position offers a salary range from $25,700 to $48,200 annually, depending on experience and qualifications, along with access to a benefits package that may include health insurance, paid time off, retirement savings plans, and training programs. The Customer Care Specialist serves as the primary contact for assisting customers with a wide range of service needs. The role involves responding to inquiries via phone, email, and chat, and ensuring prompt resolution of issues related to account management, billing, policy details, and service updates. Specialists are expected to maintain high service standards, demonstrating empathy, professionalism, and a customer-first attitude in every interaction. Candidates should be comfortable working with digital tools and customer service platforms, and capable of handling sensitive information with discretion. Accuracy, attention to detail, and the ability to navigate multiple systems are essential for success. This position may also include cross-functional collaboration with other departments to escalate and resolve more complex cases. While prior experience in customer service or insurance is a plus, comprehensive training will be provided to support new hires in developing subject matter expertise.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Clinical Services Representative
This position offers an hourly pay range of $17.00 to $28.46, along with access to comprehensive benefits including health insurance, paid time off, retirement plans, and employee wellness programs. The Clinical Services Representative plays an essential role in supporting members and pharmacy operations by handling inbound calls and providing timely, accurate, and empathetic assistance related to prescription services, benefits, and clinical programs. Responsibilities include verifying member information, researching prescription and benefit details, resolving issues with care and professionalism, and ensuring all interactions are well-documented. The representative must balance speed and accuracy, working with multiple digital systems while upholding service quality standards. A background in healthcare or pharmacy support is beneficial, though training is provided to ensure a smooth onboarding process. Strong communication skills, attention to detail, and the ability to work effectively under pressure are key to thriving in this fast-paced environment. This remote-friendly role may require schedule flexibility, including evening or weekend shifts depending on business needs. The role offers meaningful work in a mission-driven setting with opportunities for advancement based on performance.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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