Care Experience Specialist
This fully remote Care Experience Specialist position offers a salary range between $45,000 and $55,000 annually, with a strong emphasis on work-life balance and mission-driven impact. Employees enjoy the flexibility of remote work along with the satisfaction of supporting adolescents and families navigating behavioral health challenges. The role focuses on providing exceptional support and coordination for clients throughout their care journey. Responsibilities include onboarding new clients, managing communication between internal clinical teams and external stakeholders, and ensuring timely, compassionate responses to questions and concerns. This position requires high emotional intelligence, empathy, and a solutions-oriented mindset, as the Care Experience Specialist plays a key part in delivering a seamless care experience. The ideal candidate should have excellent communication skills, experience in customer service or healthcare settings, and the ability to thrive in a fast-paced, technology-driven environment. Strong organizational abilities and attention to detail are essential, as the role involves managing sensitive information and tracking care progress across various systems. This opportunity is ideal for someone who is passionate about improving mental health care access and enjoys building meaningful connections through high-touch support in a fully remote workplace.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Support Specialist
This fully remote Customer Support Specialist role offers a pay range between $14.24 and $23.00 per hour, depending on experience and location, making it an accessible entry point for those looking to support educational outcomes from home. The position provides a flexible, nationwide opportunity to assist K–12 students and families with tutoring-related inquiries and technology troubleshooting. This role is integral to maintaining a smooth and supportive experience for users navigating the online tutoring platform. Duties include responding to calls, emails, and chat requests; walking customers through technical processes; resolving access issues; and ensuring timely ticket resolution. The ideal candidate has prior customer service or help desk experience, exceptional communication skills, and a natural ability to empathize with a wide range of users. A comfort with learning software platforms and solving problems independently is key, along with strong time management skills. This is a great role for someone who enjoys working in a fast-paced environment and is passionate about making educational resources more accessible. The position emphasizes responsiveness, accuracy, and a positive attitude in every interaction to help students thrive academically.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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