Omnichannel Customer Support Specialist
The estimated pay range for this remote position is between $34,600 and $39,900 annually, and it includes benefits such as health care, paid time off, and access to mental wellness resources. Designed for professionals passionate about customer service and account management, this role offers the chance to build long-term relationships with clients while supporting the growth of dynamic brands. The Omnichannel Customer Support Specialist is responsible for managing a full suite of customer interactions across email, chat, phone, and other channels. This includes resolving billing issues, responding to account questions, and supporting clients through complex benefit-related inquiries. Success in the role depends on strong communication skills, emotional intelligence, and the ability to maintain professionalism during high-stress interactions. Specialists must be proactive, organized, and capable of navigating multiple systems to find solutions efficiently. While performance metrics guide daily responsibilities, the role also emphasizes empathy and human connection. Additional duties may include documenting case notes and escalating concerns when necessary. Applicants should be detail-oriented, tech-savvy, and experienced in a fast-paced support environment. The job is ideal for those seeking meaningful work with the flexibility of working remotely while maintaining a structured and purpose-driven workflow.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Intake Specialist
This fully remote role offers a competitive hourly wage ranging from $18.00 to $22.00, along with a benefits package designed to support work-life balance, health, and long-term well-being. The Intake Specialist plays a pivotal role in the first stage of client or patient engagement by collecting and entering sensitive personal information into internal systems with a high level of accuracy. This position is well-suited for detail-oriented professionals who are able to manage a high volume of calls and data entry while demonstrating empathy and discretion. Duties include verifying demographic and insurance information, identifying service needs, and ensuring documentation is properly completed and routed. The ideal candidate has excellent listening skills, strong data entry capabilities, and a calm, professional demeanor when communicating over the phone or through written correspondence. Time management, multitasking, and the ability to follow compliance protocols are key to excelling in this role. While customer-facing experience is beneficial, what matters most is a strong sense of reliability and a commitment to delivering a seamless intake process. This role provides a meaningful opportunity to support clients at the outset of their service journey while working in a flexible and supportive virtual environment.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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