Customer Experience Associate
This remote position offers hourly compensation ranging from $20 to $22 USD, with additional benefits including health coverage, wellness resources, paid time off, and employee support programs. The Customer Experience Associate serves as the frontline contact for clients seeking information or assistance regarding products and services. The role involves responding to inquiries via phone, email, or chat with professionalism, empathy, and accuracy. Associates are expected to resolve concerns efficiently, escalate complex issues when needed, and maintain detailed records of all interactions in a secure database. Key duties include tracking order statuses, providing billing explanations, managing account updates, and ensuring client satisfaction through timely follow-up. Attention to detail, active listening, and excellent communication skills are critical in navigating each customer’s unique needs. The ideal candidate will be adaptable, tech-savvy, and motivated by a desire to provide top-tier service in a healthcare or technology setting. Previous experience in customer service, especially in regulated industries, is a strong advantage. This position supports a mission-driven environment focused on integrity, collaboration, and continuous improvement, making it well-suited for those who value meaningful client interactions and remote flexibility.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Client Care Counselor
This fully remote role offers an estimated annual salary ranging from $49,300 to $63,300, accompanied by a robust benefits package that typically includes health coverage, mental wellness support, retirement plans, and generous paid leave. The Client Care Counselor plays a key role in supporting individuals with emotional and mental health concerns through empathetic counseling and solution-focused guidance. Working in a fast-paced, client-centered environment, the counselor conducts telephonic assessments, provides short-term support, and facilitates referrals for more specialized care when necessary. The position emphasizes emotional intelligence, clinical knowledge, and the ability to build rapport with clients from diverse backgrounds. Responsibilities include maintaining accurate documentation, adhering to confidentiality protocols, and collaborating with clinical teams to ensure continuity of care. Flexibility, discretion, and sound clinical judgment are essential, particularly when handling sensitive or crisis situations. The role requires a master’s degree in a behavioral health field and active licensure (LPC, LCSW, LMFT, or equivalent) in good standing. Candidates must be comfortable using telehealth platforms and possess excellent verbal and written communication skills. This role offers a meaningful opportunity to make a difference in people’s lives while enjoying the flexibility of remote work.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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