Support Specialist
The position offers an annual salary estimated between $39,100 and $49,100 and includes standard benefits designed to support a remote work environment. The Support Specialist role focuses on delivering proactive, customer‑first assistance across channels, troubleshooting client issues, documenting requests, and collaborating across internal teams to ensure swift resolutions and continuous process improvement. Ideal candidates have strong communication, problem‑solving abilities, and the flexibility to prioritize multiple tasks effectively. A bachelor’s degree is not required, and entry‑level applicants with up to two years of customer support experience are welcome. The role includes access to resources like a laptop of choice and a collaborative, engaging virtual work environment.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Member Advocate
The position offers a fixed annual salary of $55,000 along with comprehensive benefits commonly found in healthcare advocacy roles. The Member Advocate serves as a knowledgeable liaison guiding individuals through employer health insurance and benefits by providing clear, empathetic support via phone, text, chat, and email. Responsibilities include assisting with onboarding, education of plan options, claims navigation, renewals or cancellations, billing discrepancy resolution, and technical support for online portals. The advocate works closely with internal teams such as claims, care coordination, and clinical staff, ensuring HIPAA‑compliant handling of private information. A commitment to clear communication, attention to detail, empathy, and collaboration is essential.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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