Contact Center Specialist
The Contact Center Specialist role offers an estimated annual salary between $36,800 and $47,500, along with a comprehensive benefits package that includes health insurance, paid time off, and retirement planning. This remote-friendly position is tailored for individuals who excel in a customer-focused environment and enjoy resolving inquiries with professionalism and empathy. The role involves handling a high volume of inbound and outbound calls related to patient services, scheduling, insurance verification, and account resolution. Clear verbal communication, attention to detail, and efficient data entry skills are essential for success in this role. The ideal candidate will have prior experience in a medical or healthcare contact center, though strong general customer service backgrounds will also be considered. This position requires multitasking across multiple systems while maintaining accurate records and delivering excellent service. A compassionate tone and ability to de-escalate issues effectively are highly valued. The company provides thorough training and encourages professional growth within the organization. The schedule may include occasional weekend or evening shifts depending on operational needs, and performance metrics are monitored to ensure quality support and timely resolution of inquiries.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Client Retention Specialist
The Client Retention Specialist position offers hourly compensation of $19 to $20, complemented by a competitive benefits package that includes healthcare coverage, paid time off, retirement planning, and remote work flexibility. This role is suited for candidates who thrive in fast-paced, goal-driven environments and are passionate about building lasting customer relationships. The primary objective of this role is to engage clients proactively and prevent cancellations by identifying concerns, delivering tailored solutions, and reinforcing the value of services offered. Client Retention Specialists communicate via phone and email, requiring clear articulation, problem-solving aptitude, and a persuasive yet empathetic tone. Success in this position depends on the ability to manage multiple accounts, track client interactions, and collaborate with internal teams to ensure client satisfaction and loyalty. Previous experience in sales, customer success, or account management is preferred. The ideal candidate is performance-oriented, self-motivated, and committed to achieving individual and team retention goals. The company offers training and ongoing development to help employees excel in customer interactions and develop long-term career paths in client services. This role is an excellent opportunity for those who take pride in transforming dissatisfaction into long-term loyalty.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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